Hotline +255 768985500
Hotline +255 768985500
Manage a portfolio of corporate customers; serve as their primary point of contact and financial advisor as well as prospect and acquire new corporate customers to grow the Bank’s revenue and share of wallet for the assigned portfolio in line with the Bank’s strategy.
To provide high-quality, consistent, and responsive customer service across multiple channels including inbound and outbound calls, digital platforms, and social media. The Relationship Officer ensures accurate query resolution, effective complaint handling, compliance with regulatory requirements, and identification of cross-selling opportunities, thereby contributing to enhanced customer satisfaction, operational efficiency, and business growth.